erereTech Nov 2016 - Technology: Handling Negative Online Reviews 11111
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Tech Nov 2016 - "Technology: Handling Negative Online Reviews"

Tech Nov 2016 - "Technology: Handling Negative Online Reviews"

Excerpt

Technology: Handling Negative Online Reviews

If you have a business that deals with the public, it is almost inevitable that you’ll get a negative online review at some point. To a small business owner, a highly critical review can be alarming, especially if the business is local and has a relatively small base of potential clients. If you are providing a specialized service (e.g. high-end wedding planning, special event catering, etc.) personal referrals and word-of-mouth carry much more weight than they might for a business with high volume and a varied base of customers.

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